Customer Service

THE VOICE OF YOUR BRAND, HANDLED BY US

At Gnarlywood, we view customer service as more than just answering questions—it’s a direct extension of your brand. Our team DELIVERS responsive, personalized, and professional support that echoes your brand voice and values. We interact directly with your end customers via email, chat, phone, and social media, ensuring every interaction reinforces trust and satisfaction.

What Makes Our Customer Service Stand Out

Fast & Reliable Response

  • TAILORED support gets your customers the answers they need—when they need them.

  • A dedicated Customer Service Manager oversees SLAs, benchmarks, and reporting, ensuring performance stays on point.

Brand-Protecting Communication

  • Every message—from order inquiries to de-escalation—is handled with care, on-brand tone, and operational professionalism.

  • We act as the first—and last—line of communication between your brand and the customer.

Seamless Order & Return Handling

  • Our CS team is deeply integrated with 3PL ops, managing cancellations, exchanges, shipping updates, and return logistics efficiently

  • Returns are handled with care—inspected, processed, and restocked promptly, minimizing friction and protecting customer loyalty.

Proactive Reporting & Analytics

  • Expect weekly and monthly customer support insights—interaction volume, resolution time, satisfaction trends—compiled and delivered by your CSM.

  • This data empowers your brand to improve operations and scale services intelligently.

Integration That Works For You

Our support team syncs directly with 3PL operations, warehouse, and fulfillment—making issue resolution fast and seamless.

We support all major sales platforms (Shopify, Amazon, WooCommerce, Magento, and more), with flexibility to align with your existing stack

Is This Right for You?

Gnarlywood’s Customer Service seamlessly aligns with DTC and e‑commerce brands that:

  • Sell quality products and prioritize brand integrity

  • Maintain growing order volumes and need scalable support

  • Require consistent, branded experiences across platforms

  • Value data-driven insights and collaborative improvement

  • Seek operational bandwidth to innovate, market, and grow

If you’re feeling stretched—juggling logistics and customer interactions—our team stands ready to elevate your customer experience, protect your brand, and free up your focus.

Ready to Delight Your Customers?

Let’s chat about how a dedicated Customer Service program with Gnarlywood can support your fulfillment strategy, preserve your brand, and build deeper customer relationships.